Replacement & Refund Policy
The following reasons are covered by our 30 Days FULL Refund/ FREE Replacement Policy. If you are offered a refund or a replacement order, there will be no need to return the received item.
- Item received is defective/damaged/broken/does not work properly.
- Item received is different from the description or the product customization information.
- Not what you ordered or not as in your Order Confirmation email
- Incorrect or mismatched size.
- Lost or undelivered, provided the shipping address was accurate
No Refund & Replacement
The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.
1 Request for a refund/replacement is after 30 days of product delivery.
2Product damaged by misuse, mishandling, or poor maintenance.
3 Personal Reasons due to personal taste, change of mind, etc.
4Pick the wrong size, product, address, custom information, etc.
5Items that have been washed, worn, or soiled and damaged resulting from the customer's handling.
6Products purchased during a sale or any promotion.
Refund and Replacement Service Procedure
Step 1
Contact Customer Service
Step 2
Request Refund/Replacement details with photos of the items you received and the received package's cover including the detailed shipping label to best assist you
Step 3
Get Refund or Replacement after we received your ticket
Refund Time
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Credit Card: Up to 10 business days.
Paypal: 3 to 5 business days.
Every customer matters, your happiness will also be customized in each and every contact with Mydo Print. Thank you for placing trust in our business and letting us do what we love!