What is our cancellation policy?
Cancellations must be made within 24 hours of order placement. Send us an email at [email protected] within 24 hours and let us know the reason why you wish to cancel your order.
What is our warranty policy?
Products manufactured by .com are warranted against defects of materials and workmanship. Any product found defective will be replaced without charge when the product is returned to us. Please email us ([email protected]) with submitting all evidence to clarify product error (the photos of product error and shipping label). After reviewing, we will notify you of next steps. Without proof of defect/purchase, the item cannot be replaced. This warranty applies only to new products sold at retail value and to the original purchaser within 30 days after your item received.
Our warranty does not cover:
Fabric tearing or ripping by sharp or foreign objects;
Damage from animal chewing;
Fabric fading due to hanging in inappropriate conditions such as rainy, mold, damp room
Damage caused by abuse, misuse, flood, fire, earthquake or other external causes.
Store reserves the rights to reject any case that do not fulfill any of above stated requirements.
What is the return & exchange policy?
We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
The print quality is blurry.
We sent the wrong item – size, style, color.
Parcels that are lost in transit (more than 14 days from the latest updated day in tracking link).
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
Note: Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes 2-5 business days to produce as we need to check for defects before shipping.
If your product is damaged or defective, please kindly email us with the subject line “Return: Damaged or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we receive your information and it is sufficient, we will reship a new one within 7-14 business days.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit (more than 14 days from the latest updated day in tracking link).
If you have further inquiries, please contact us via : [email protected]